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Table of Contents

I. Communication Strategy    
Communicator Strategy  
Audience Strategy  
Message Strategy  
Channel Choice Strategy  
Culture Strategy  
Strategy Checklist  
Guide to the Guide  
II. Writing: Composing Efficiently    
General Composing Techniques  
Special Composing Techniques  
III. Writing: Macro Issues    
Document Design for “High Skim Value”  
Signposts to Show Connection  
Effective Paragraphs or Sections  
IV. Writing: Micro Issues    
Editing for Brevity  
Choosing a Style  
Writing Checklists  
V. Speaking: Verbal Structure    
Tell/Sell Presentations  
Questions and Answers  
Consult/Join Meetings  
Other Speaking Situations  
VI. Speaking: Visual Aids    
Designing the Presentation as a Whole  
Designing your Slide Master   
Designing Each Individual Slide  
Practicing with Visual Aids  
VII. Speaking: Nonverbal Skills    
Nonverbal Delivery Skills  
Nonverbal Listening Skills  
Speaking Checklists  

Appendix A: Inclusive Language    
Appendix B: Grammar and Usage    
Appendix C: Punctuation    

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