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PART I. COMMUNICATION STRATEGY Communicator Strategy Audience Strategy Message Strategy Channel Choice Strategy Culture Strategy Communication Strategy Checklist Guide to the Guide to Managerial Communication PART II. WRITING: COMPOSING EFFICIENTLY General Composing Techniques Special Composing Challenges PART III. WRITING: MACRO ISSUES Document Design for “High Skim Value” Clear Progression and Linkage Effective Paragraphs and Sections PART IV. WRITING: MICRO ISSUES Editing for Brevity Choosing a Style Writing Checklists PART V. SPEAKING: VERBAL STRUCTURE Tell/Sell Presentations Questions and Answers Consult/Join Meetings Other Speaking Situations PART VI. SPEAKING: VISUAL AIDS Designing the Presentation as a Whole Designing Your Slide Master Designing Each Individual Slide Using Visual Aids PART VII. SPEAKING: NONVERBAL SKILLS Nonverbal Delivery Skills Relaxation Techniques Listening Skills Speaking Checklists APPENDICES Appendix A: Writing Inclusively Appendix B: Writing Correctly: Grammar Appendix C: Writing Correctly: Punctuation Bibliography Index Table of Contents
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