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UNIT 1. BUSINESS COMMUNICATION FOUNDATIONS 1. Understanding Business Communication in Today’s Workplace 2. Mastering Team Skills and Interpersonal Communication UNIT 2. THE THREE-STEP WRITING PROCESS 3. Planning Business Messages 4. Writing Business Messages 5. Completing Business Messages UNIT 3. BRIEF BUSINESS MESSAGES 6. Crafting Messages for Electronic Media 7. Writing Routine and Positive Messages 8. Writing Negative Messages 9. Writing Persuasive Messages UNIT 4. LONGER BUSINESS MESSAGES 10. Understanding and Planning Reports and Proposals 11. Writing and Completing Reports and Proposals 12. Developing Oral and Online Presentations UNIT 5. EMPLOYMENT MESSAGES AND JOB INTERVIEWS 13. Building Careers and Writing Résumés 14. Applying and Interviewing for Employment Appendix A. Format and Layout of Business Documents Appendix B. Documentation of Report Sources Appendix C. Correction Symbols Handbook of Grammar, Mechanics, and Usage Table of Contents
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